Refund Policy

1. General principle

OllieSafe subscriptions are billed in advance for the subscription term (monthly or annual). Charges are generally non-refundable, except where this policy or applicable law explicitly provides a refund, and except where OllieSafe determines a refund is appropriate at its sole discretion.

2. Monthly subscriptions

You may cancel a monthly subscription at any time. Cancellation stops future renewals; charges for the current monthly billing period are not refunded. You retain access to the Services through the end of the paid period.

3. Annual subscriptions — 14-day pro-rata window

For annual subscriptions, you may request a pro-rata refund of the unused portion of the annual term within fourteen (14) days of the order start date. Refunds in this window are calculated as the annual fee paid less the pro-rata value of the elapsed days of the term. After the 14-day window, annual fees are non-refundable for the remainder of the term.

Mid-term upgrades are billed pro-rata for the remaining annual term. Mid-term downgrades take effect at the next renewal; no refund is issued for the unused capacity of the higher tier during the current term.

4. Non-refundable categories

The following categories are not refundable:

• Setup, onboarding, training, and professional-services fees. Charges for one-time implementation, data migration, custom integration work, or training engagements are non-refundable once the work has begun.
• Usage-based charges already incurred. Charges tied to actual usage (e.g. document processing, AI workload metering) are non-refundable for usage that has already occurred.
• Third-party pass-through costs. Stripe processing fees, taxes, and fees charged by sub-processors are non-refundable.
• Custom or negotiated enterprise terms. Where an executed order or Master Subscription Agreement sets refund terms different from this policy, the executed agreement governs.

5. Service-credit alternative

For Service Level Agreement (SLA) credits relating to downtime or other availability commitments, see our SLA. SLA credits are issued as service credits applied to a future invoice rather than as cash refunds, unless required by applicable law.

6. Refunds at OllieSafe's discretion

OllieSafe may, at its sole discretion, issue a refund outside of the categories above where doing so is appropriate (for example, in response to billing errors, duplicate charges, or unsuccessful onboarding outcomes). A discretionary refund in one instance does not create a right to a refund in any other instance.

7. How to request a refund

Email [email protected] with your account email, invoice number or order ID, and a short description of the basis for the refund request. We aim to respond within five (5) business days. Approved refunds are processed to the original payment method through our payment processor; settlement timing depends on the processor and the card-issuing bank (typically 5-10 business days).

8. Statutory rights

Nothing in this policy limits any statutory refund or cancellation right that cannot be waived under applicable law, including consumer-protection laws in your jurisdiction. California residents: this policy does not waive any rights under California Civil Code §1750 et seq. (Consumers Legal Remedies Act) or §17602 (automatic-renewal disclosures).

9. Changes to this policy

OllieSafe may update this policy from time to time. Material changes will be communicated to current customers by email or in-app notice at least thirty (30) days before they take effect. Refund requests are evaluated under the policy in effect on the date the request is submitted.

10. Contact

Refund requests, invoice questions, and pro-rata calculations: [email protected]. Legal inquiries about this policy: [email protected].

Last updated

May 2026.